Terms of Service

LAST UPDATED , 22 JULY 2026

The short version

We build and host websites for WA small businesses. You pay us, we deliver. These terms set out how that works. Plain English throughout , if anything is unclear, ask before you sign up.

What we provide

• Build: a hand-built website, designed and developed from scratch based on the brief you give us in our client portal.
• Hosting: your site is hosted on Cloudflare's global network, with SSL security, updates and backups included in your monthly plan.
• Support: reasonable content updates and technical support as set out in your plan.

Your responsibilities

• Give us accurate information in your brief and respond to questions in a reasonable time.
• Make sure you own or have permission to use everything you give us (text, photos, logos, testimonials).
• Pay invoices on time.

Timeline

We aim to have a first draft live within 48 hours of receiving a complete brief and deposit. The clock starts when we have what we need from you , delays in supplying content or feedback extend the timeline accordingly. 48 hours is a target, not a guarantee; complex scopes will be quoted with their own timeline.

Revisions

Your build includes a reasonable number of revision rounds (we're not counting commas , genuine changes). Revisions are tweaks to the agreed brief, not a new brief. If you change direction significantly after the build starts, we'll quote the additional work before proceeding.

Payment

• Build fees are invoiced as quoted , typically a deposit to start and balance on launch.
• Monthly hosting and care plans are billed in advance and can be cancelled with 30 days' notice.
• Overdue invoices may result in your site being taken offline until resolved. We'll always try to contact you first.

Ownership

• Your content , text, photos, logos you supply , remains yours.
• Your website files , on full payment, the static files of your website are yours. You can request an export at any time.
• Our tooling , our build systems, portal, and internal processes remain ours.

We never hold your site hostage. If you leave, you get your files.

What we don't promise

• We don't guarantee search engine rankings, lead volumes, or revenue outcomes. We build fast, well-structured sites and give honest advice , the rest is your business.
• Third-party services (Google, payment processors, booking tools) are outside our control. If they break or change, we'll help you adapt, but we're not liable for their failures.

Liability

To the extent permitted by Australian Consumer Law, our liability for any claim relating to our services is limited to the amount you've paid us in the 12 months before the claim. Nothing in these terms excludes rights you have under Australian Consumer Law.

Ending the relationship

Either of us can end ongoing services with 30 days' written notice. On exit, we'll provide your website files and export your portal data on request (see our Privacy Policy for retention details).

Changes to these terms

We may update these terms occasionally. Material changes will be notified by email. Continuing to use our services after changes means you accept them.

Governing law

These terms are governed by the laws of Western Australia.

Contact

Questions about these terms: [email protected]